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Help

Help and Frequently Asked Questions


Ordering is simple! Add the items to your cart, go to checkout, login (you'll be asked to create an account if you don't have one), and follow the instructions! For more detailed instructions, view our handy tutorial here: How do I order?
 


Shipping will depend on the dimensions of your products and your order's destination. Most orders ship within 1-3 business days and have a transit time of 3-5 business days in Canada. Other countries may have longer shipping times. You can find your total shipping costs and estimated shipping time before checkout by adding the items to your cart and proceeding to the Shipping Address page for all shipping options and costs. All orders include a tracking number which will be sent to you after it has been shipped.
For our complete Shipping and Returns policy please refer to: https://www.petsdrugmart.ca/StaticPage/4/PrivacyPolicy
Please note prescriptions can only be shipped within Canada. For orders shipped outside of Canada, it is the buyer's responsibility for any applicable duties and taxes that may be charged by customs. Additionally we will not be responsible for any delays or problems due to customs.  


Pets Drug Mart is 100% Canadian owned and operated. We are located and ship out of Ontario. You can reach us by email at orders@petsdrugmart.ca or toll free in Canada at 1-866-462-4007.
We do not offer local pickup. Online product selection and prices are only valid for web and phone orders for ship-out. Products available with our pharmacists, Canada Chemists, will differ and prices may be higher.  

 


Products with the Refrigeration Required  symbol are packed with ice. Any order with refrigerated items can only be shipped using express shipping methods (Xpresspost or Priority). Packages packed with ice typically only ship on Mondays & Tuesdays, depending on destination. If you've ordered after your region's cutoff day it will ship the following week to minimize the time your package is with Canada Post and at their depots. After you've received your product, don't forget to put it in the refrigerator!


Please note we are no longer able to ship refrigerated items outside of Canada. Unfortunately due to issues with customs holding our packages we are no longer able to offer our refrigerated items for sale outside of Canada. To ensure the safety of your pet, we do not want our customers using products that may be potentially unsafe. Our regular over-the-counter products may still be shipped outside of Canada.

 


Products with the Prescription Required  symbol must be accompanied by a valid prescription in order to be filled.
Prescription Drugs:

          a. A valid prescription is required from your veterinarian. Original prescriptions can be mailed directly to us. We will only accept digital prescriptions (email, fax) directly from the veterinarian. You can download the Pet Drug Mart prescription form, print it, fill in the top half, bring it to your veterinarian and ask them to fill in the bottom section and have them fax it back to us at 1-866-462-3907.

          b. We do not accept labels or online questionnaires in lieu of prescriptions.

          c. We require an original prescription from the veterinarian.

NOTE: Orders will not be shipped prior to receiving a prescription. We do not ship prescription drugs outside Canada.

All prescription drugs have a Pharmacy Dispensing Fee of $9.99 Per Item, Per Dosage (any quantity).
Example: An order with 1x Deramaxx 25 mg (90 tablets), 1x Felimazole 2.5 mg (100 tablets), 6x Felimazole 5.0 mg (100 tablets each = 600 tablets total) would be assessed three (3) $9.99 dispensing fees (the 6x Felimazole 5.0 mg would only be charged one dispensing fee), for a total of $29.97 in prescription dispensing fees.


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During checkout you will be prompted to either:
i) use an existing prescription that we already have the original copy on file with our pharmacy;
ii)  download the Pet Drug Mart prescription form, print it, fill in the top half, bring it to your veterinarian and ask them to fill in the bottom section and have your vet fax it back to us at 1-866-462-3907 (select option "Send by Fax" at checkout)
iii) have your vet send us the prescription directly by email to orders@petsdrugmart.ca;
iv) have your vet send us the prescription directly by fax to 1-866-462-3907;
v) mail us the original prescription (no copies accepted) to the address below:

          Pets Drug Mart
          c/o Leslie
          7155 Woodbine Ave. Suite 202
          Markham, ON L3R 1A3

For detailed information and instructions on prescriptions, please visit our help page here: Prescription Drugs
 


Prescriptions that do not have an expiry date are only valid for 12 months from date of issuance. If the number of repeats is not indicated, or if it says "Repeat" but does not indicate the number of times, the prescription can only be filled once. For detailed information and instructions on prescriptions, please visit our help page here: prescription drugs
 

 


Estimated Shipping Time (# of business days) = Processing Time + Delivery Time
Shipping times are estimates only and not guaranteed. Processing Time may be longer for prescriptions and special order items, or items that are not in stock.

Items requiring refrigeration are shipped with ice packs on Mondays, Tuesdays, and Wednesdays only, depending on final destination to best avoid being stored at Canada Post depots.
 

Province Processing Time
(business days)
Delivery Time (business days)
Expedited Xpresspost Priority
Ontario 1-2 days 1-2 days 1 day 1 day
Quebec 1-2 days 1-3 days 2 days 2 days
Manitoba 1-2 days 2-3 days 2 days 1 day
Saskatchewan 1-2 days 2-3 days 2 days 1 day
Alberta 1-2 days 2-3 days 3 days 2 days
British
Columbia
1-2 days 3-4 days 3 days 2 days
New
Brunswick
1-2 days 3-4 days 2 days 1 day
Nova
Scotia
1-2 days 3-4 days 2 days 1 day
PEI 1-2 days 4-5 days 3 days 2 days
Newfoundland
& Labrador
1-2 days 4-5 days 2 days 1 day
Northwest
Territories
1-2 days 5-6 days 3 days 3 days
Nunavut 1-2 days 5-6 days 4 days n/a
Yukon 1-2 days 6-7 days 3 days 2 days

 


If there's a product that you're looking for but can't find on our online catalog, contact us! We have a wide range of products available that may not be listed yet. You can reach us by email at orders@petsdrugmart.ca or toll free in Canada at 1-866-462-4007.

 


Yes we have compounding! As a division of Ontario registered pharmacy Canada Chemists, we provide compounded medications for pets with unique requirements. Please contact us for more details.

 


We do not sell or share our customers' personal information with any third parties except if required to do so legally. We collect and store information about the pages viewed by our website visitors. We use this data to identify visitor behavior which will help us to improve the overall site experience. We are not responsible for the Privacy Policy content on sites linked to by PetsDrugMart.ca.

PetsDrugMart.ca does collect a certain amount of information from our customers and visitors to our website. We do this for the effective running of our day-to-day business and in improving your experience with PetsDrugMart.ca We know that keeping your personal information private is very important and we do this responsibly and in accordance with Canadian law. Maintaining your confidence in us is our priority.

Protecting your information is very important to us. All transactions are secure and encrypted with 128-bit high grade encryption or better during checkout.

For our complete Shipping and Returns policy please refer to this page: https://www.petsdrugmart.ca/StaticPage/4/PrivacyPolicy