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Privacy & Security

Privacy & Security

We are committed to your privacy! 

We do not sell or share our customers' personal information with any third parties except if required to do so legally. We collect and store information about the pages viewed by our website visitors. We use this data to identify visitor behavior which will help us to improve the overall site experience. We are not responsible for the Privacy Policy content on sites linked to by does collect a certain amount of information from our customers and visitors to our website. We do this for the effective running of our day-to-day business and in improving your experience with We know that keeping your personal information private is very important and we do this responsibly and in accordance with Canadian law. Maintaining your confidence in us is our priority.

Protecting your information is very important to us.  All transactions are secure and encrypted with 128-bit high grade encryption or better during checkout.

Shipping & Returns

a. A valid prescription is required from your veterinarian. Prescriptions can be faxed or emailed directly by your vet, or you can mail the original copy to us.

b. We do not accept labels or online questionnaires in lieu of prescriptions.

c. We require an original prescription from the veterinarian.

NOTE: Orders will not be shipped prior to receiving a prescription. We do not ship prescription drugs outside Canada. 

Shipping Policy

All orders are shipped via Canada Post. Any orders that contain products that require refrigeration  will be packed on ice and only express shipping options will be made available to ensure that it reaches you quickly. After an item has shipped you will receive an email confirmation including a tracking number, which can also be found in your order summary on our website.

Where Do You Ship To?

Pets Drug Mart products can be shipped worldwide with the exception of all prescription medication. Prescription medication are shipped within Canada only.  For more information visit the Prescriptions & FAQ page.

Estimated Shipping Time (# of business days) = Processing Time + Delivery Time

Shipping times are estimates only and not guaranteed. Processing Time may be longer for prescriptions and special order items, or items that are not in stock.Shipping fee is determined by the products ordered, the location we are shipping to and the method of shipping. 

Items requiring refrigeration are shipped with ice packs on Mondays, Tuesdays, and Wednesdays only, depending on final destination to best avoid being stored at Canada Post depots.

Province Processing Time
(business days)
Delivery Time (business days)
Expedited Xpresspost Priority
Ontario 1-2 days 1-3 days 1 day 1 day
Quebec 1-2 days 2-4 days 2 days 2 days
Manitoba 1-2 days 3-5 days 2-3 days 2 day
Saskatchewan 1-2 days 2-3 days 2 days 1 day
Alberta 1-2 days 3-4 days 2 days 2 days
1-2 days 3-5 days 2 days 2 days
1-2 days 3-4 days 2-3 days 2 day
1-2 days 3-4 days 2-3 days 2 day
PEI 1-2 days 4-5 days 3 days 2 days
& Labrador
1-2 days 4-5 days 2-3 days 2 day
1-2 days 5-6 days 3 days 3 days
Nunavut 1-2 days 5-6 days 4 days n/a
Yukon 1-2 days 6-7 days 3 days 2 days


Returns Policy

No refunds or exchanges will be given on Prescription Drugs . For over-the-counter medications, food and all other products refunds or exchanges will be evaluated on a case-by-case basis and at Pets Drug Mart's sole discretion and may be subject to a restocking fee of up to 20%.